Note: Some pop-up blocking software blocks windows that are necessary to complete your transaction. Pop-up blockers may block the window opened by the "Download Now" button during your purchase or the download button in the Brightcove player. To initiate your download you will need to allow pop-ups from the following site:
admin.brightcove.com
 
In Internet Explorer: Click the pop-up blocked bar and select Always allow pop-ups from this site. When a popup appears that says“are you sure you want to allow popups from “admin.brightcove.com”, select yes. Return to the player window and click download. The pop up should appear normally.
 
In Firefox: On the pop-up blocked bar at the top of the page select options. Click the drop down and select Edit popup blocker options….This will open an allowed site dialog. Replace the text inside the “address of this site” text field with admin.brightcove.com, then select allow and close. Go back to the player and click download, the popup should appear normally.

In Internet Explorer with Google Toolbar: After a pop-up is blocked, click the text “X blocked” where x is a number. This will change to say popups ok. Click download or hold the Ctrl key and click download.


You will be prompted to right-click the download link to save the file to your hard drive. If you are downloading the file on a non-Windows system (such as Mac OS X or Linux), you will be reminded that you are unable view the file on your system but will be offered the choice to download it. Remember, you will need a PC with Windows 2000 or XP and Windows Media Player 11 to play the downloaded video.

Yes, you can purchase and download videos using any web Browser. If you are using Windows, you will be prompted to right-click the download link to save the file to your hard drive. If you are downloading the file on a non-Windows system (such as Mac OS X or Linux), you will be reminded that you are unable view the file on your system but will be offered the choice to download it. Remember, you will need a PC with Windows 2000 or XP and Windows Media Player 11 to play the downloaded video.

You chose the file's location when you downloaded using the Brightcove Download Assistant. Please browse to the location you specified to locate the file If you do not remember the location you downloaded to, please use Windows search function specifying the file extension .wmv to locate the file. If you still cannot located the file you can also sign into the download assistant at the following URL to download a new copy of the video you purchased: http://admin.brightcove.com/viewer/download/account.html#downloads

Currently we only support playback in Windows Media Player 11. In order the play the video please open the video using Windows Media Player 11. Right-click the file and choose "open with..." in the menu, a list of programs will be displayed and you should see Windows Media Player. Select to open the video in Windows Media Player and you should be able to view the video.

The video is downloading in a separate window from the Brightcove Download Assistant so you can close the Download Assistant without canceling your download. However if you close the window where the download is occurring you may lose your download. Depending on the browser type and version you are using you may be able to resume the download by choosing to saving to the same location.

To access the Brightcove Download Assistant visit the following URL: http://admin.brightcove.com/viewer/download/account.html#downloads

The Download Assistant asks you to sign in to determine which videos you are authorized to download, unless you have already signed in during the transaction process.

You can reset your password on the sign in screen.


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However, I get an error message "This program cannot display the web page" that looks like this.

This can happen when the DRM component of your Windows Media Player needs to be updated. Microsoft has made a web page available to update your Windows Media Player at the following URL:

http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

If you visit this web page in Internet Explorer 6 or 7 you will be able to click the button labeled "Update" to complete the update. After installing the update from Microsoft, please attempt to play the video again and you should be able to acquire a license successfully.

Purchased videos contain Windows Media Rights Management technology, which licenses the playback of the video on up to five (5) computers. All videos downloaded though Brightcove require a valid license to play back.

You have 30 days to download a purchased video. After 30 days, you will be required to purchase the video again to download it.

No, your computer is granted a license when you play the video for the first time. If you move the video to another computer, you will have the option to license that computer on the first play. You will be prompted to log in to your Brightcove consumer account and activate the video on the computer you are currently using.

You will be able to authorize your purchased video for playback on up to five (5) computers.

Viewing purchased video from Brightcove requires a PC with a Pentium III or later processor, 256MB of RAM, Windows 2000 or XP, and Windows Media Player 11.

Computers are licensed for specific videos only. Activating a purchased video using your account will not automatically authorize that computer to play other purchased videos from Brightcove publishers.

You may receive a warning when trying to acquire a license through Windows Media Player if this is the first time you are playing back protected content on your machine, if you have disabled activeX controls, or if scripting is disabled in Internet Explorer on your machine. In order to acquire a license, you will need to have scripting enabled and activeX controls allowed.
To enable scripting and activeX controls in Internet Explorer, please do the following:
  1. Launch Internet Explorer and select the Tools Menu.
  2. Choose Internet Options from the menu and go to the Security tab.
  3. Select the Internet zone (earth icon) and then click the "Custom Level" button. A new window will appear.
  4. Scroll down the list of options to the "activeX controls and plug-ins" category.
  5. Make sure "Run ActiveX controls and plug-ins" is set to Enable or Prompt.
  6. Make sure "Script ActiveX controls marked safe for scripting*" is set to Enable or Prompt.
  7. Scroll down the list of options to the "Scripting" category.
  8. Make sure the "Active Scripting" setting is set to "Enable". Then select OK twice to apply the setting.
  9. Close Windows Media Player and try to play the file again.

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However, I get an error message "This program cannot display the web page" that looks like this.

This can happen when the DRM component of your Windows Media Player needs to be updated. Microsoft has made a web page available to update your Windows Media Player at the following URL:

http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

If you visit this web page in Internet Explorer 6 or 7 you will be able to click the button labeled "Update" to complete the update. After installing the update from Microsoft, please attempt to play the video again and you should be able to acquire a license successfully.

Your rental period begins the first time you play the video. You will need to be online when you play this video for the first time in order to acquire a license.

You will have 30 days to download your rental from the time of purchase. A license will not be delivered when you download the video. You will need to be online when you play this video for the first time in order to acquire a license.

You can only watch the video on the computer where you initially acquired the rental license. If you want to watch the video on another computer you must purchase another rental license.

You can play the video as many times as you want until the rental period expires.

When the rental period ends, your license will expire and you will no longer be able to view the video. If you want to view the video again you must purchase another rental license.

Please make sure your rental period has not expired. Note that the video will only play on the machine that originally acquired the license. Also, if you are not already, please install and try to play the video in Windows Media Player 11.

You may receive a warning when trying to acquire a license through Windows Media Player if this is the first time you are playing back protected content on your machine, if you have disabled activeX controls, or if scripting is disabled in Internet Explorer on your machine. In order to acquire a license, you will need to have scripting enabled and activeX controls allowed.
To enable scripting and activeX controls in Internet Explorer, please do the following:
  1. Launch Internet Explorer and select the Tools Menu.
  2. Choose Internet Options from the menu and go to the Security tab.
  3. Select the Internet zone (earth icon) and then click the "Custom Level" button. A new window will appear.
  4. Scroll down the list of options to the "activeX controls and plug-ins" category.
  5. Make sure "Run ActiveX controls and plug-ins" is set to Enable or Prompt.
  6. Make sure "Script ActiveX controls marked safe for scripting*" is set to Enable or Prompt.
  7. Scroll down the list of options to the "Scripting" category.
  8. Make sure the "Active Scripting" setting is set to "Enable". Then select OK twice to apply the setting.
  9. Close Windows Media Player and try to play the file again.

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Contact Brightcove Customer Support

Contact Brightcove Customer Support using our web form for assistance with rented or purchased video.


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