Brightcove Support
Welcome to the Brightcove Support homepage. Before submitting a support request, try these online resources:
- Documentation & FAQs – Explore and find detailed articles, step-by-step directions and quick answers on how to get the best out of Brightcove.
- Knowledge Base – Search for information about problems, bugs or issues you encounter.
- Forums – Take part in the lively discussions and information exchange with the Brightcove community and the Support team.
If our online resources haven't answered your question, please choose one of the forms below to submit a case. This is the most efficient way to get a response from our Support Team. Please provide as much detail as possible so we can best assist you.
Please note: Brightcove Support office hours are 9:00am EST to 5:00pm EST, Monday to Friday.
Submit a case for technical issues and questions with publishing and distributing content via the Brightcove Console or StoryMaker application.
Submit a case for billing questions or technical issues if you have purchased or rented a video through the Brightcove service.
