Request Support

Before submiting a support request, try these online resources:

  • Documentation & FAQs - Explore and find detailed articles, step-by-step directions and quick answers on how to get the best out of Brightcove.
  • Knowledge Base - Search for information about problems, bugs or issues you encounter.
  • Forums - Take part in the lively discussions and information exchange with the Brightcove community and the Support team.

If our online resources haven't answered your question, you can use this form to submit a request. Please provide as much detail as possible so we can best assist you.

Please note: Brightcove Support office hours are 9:00am EST to 5:00pm EST, Monday to Friday.

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